Repair Services
The warranty is for two years. As stated in the brochure, any damage caused by normal wear and tear will receive free maintenance. Please bring your watch and warranty to the dealer at which you purchased it or the company after-care center.
  • Glass, non-metallic watchband
  • Damage due to accidents, negligence, mishandling, or repairs by an unauthorized agent.
  • Lost or stolen watches.
  • Any factors leading the watch to break down that are not related to normal wear and tear.
  • When you return this watch, please check the product’s appearance and then let our attendant check it.
  • Return the watch and all broken components along with the original warranty to the attendant.
Purchase, warranty maintenance and service declaration
If there are any problems with the PICONO watch, contact the company, or have the company dispatch professional personnel to do the required service and maintenance.
The complete aftercare service and maintenance service.
You can enjoy a global aftercare service warranty, and we will supply customers with a service email address through which they can contact us. We will strictly control and supervise the computer operating system, and we insist on using original packing components to repair.
Receiving naturally damaged or mistaken products
Please click on “contact” on our website or call us, we will contact you as soon as possible.
Return or replace products
Our products are strictly examined before published. If you found there is any natural damage on our products, you can return or replace your product within 7 days (Taiwanese holidays included). All the returned products have to be NOT used and packed with complete package, accessories and receipts. The products are used or damaged unnaturally can’t be returned or replaced, and the final decision will be adjusted depending on the reserve. If you have any problems or need helps please contact us, we will contact you as soon as possible.
Sales Service
If you have any problems or need helps, please click on “contact us” on our website. When we receive your requests, we will contact you during our working time 10am to 7pm from Monday to Friday (not include Taiwanese holidays) as soon as possible.